LADUMA LOYALTY CARD

The Laduma Hardware Loyalty Card is a customer rewards programme designed to offer benefits, discounts, and exclusive offers to our valued customers who shop at Laduma Hardware.

The programme is open to individuals aged 18 years or older. Membership is not available to businesses or corporate entities

You can apply for a Laduma Hardware Loyalty Card by completing the application form in our website or available in-store at any participating branch

To register, you will typically need to provide your full name, contact number, nominee details, email address, physical address and ID (Mandatory). This information is necessary for programme administration and communication.

No, membership to the Laduma Hardware Loyalty Card programme is free of charge.

The Laduma Hardware Loyalty Card is valid for use at all participating Laduma Hardware branches - The Laduma Loyalty card can be used only at the issuing Laduma Hardware branch.

Points are typically earned on qualifying purchases made at Laduma Hardware. You must present your Loyalty Card at the time of purchase to ensure points are allocated to your account.

The value of points, including the rate at which they are earned and their redemption value, is determined by Laduma Hardware and may be subject to change. Specific details will be communicated upon joining or via programme updates.

Certain items or services, delivery charges, bricks, cement, or promotional items, may be excluded from point accumulation.

Points can typically be redeemed at the till point in participating Laduma Hardware stores, either as a discount on future purchases or for specific rewards as advertised.

Yes, loyalty points may have an expiry date. Please refer to the specific programme terms for details on point validity and expiry periods

You should report a lost or stolen card immediately to Laduma Hardware customer service. We will assist in deactivating the old card and issuing a replacement, transferring any existing points where possible

The Laduma Hardware Loyalty Card is intended for individual use by the registered member and is generally non-transferable

You can typically check your point balance by enquiring at the till point in-store, or through other designated channels as communicated by Laduma Hardware

You can update your personal details by contacting Laduma Hardware customer service or by visiting a participating store with appropriate identification

Your personal data collected for the Loyalty Programme will be processed in accordance with Laduma Hardware's Privacy Policy and applicable data protection laws. It is primarily used for programme administration, communication, and personalised offers

For any further questions or assistance regarding your Laduma Hardware Loyalty Card, please contact our customer service department or enquire at any participating Laduma Hardware store